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	<title>Ask the eConsultant &#187; Customers</title>
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	<link>http://blog.econsultant.com</link>
	<description>Quick Hacks, Tricks and Technical Tips.</description>
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		<title>13 Reasons Customers Buy</title>
		<link>http://blog.econsultant.com/13-reasons-customers-buy</link>
		<comments>http://blog.econsultant.com/13-reasons-customers-buy#comments</comments>
		<pubDate>Wed, 21 Oct 2009 03:20:42 +0000</pubDate>
		<dc:creator>eConsultant</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Lists]]></category>
		<category><![CDATA[PMBA]]></category>
		<category><![CDATA[Personal MBA]]></category>
		<category><![CDATA[Reasons]]></category>
		<category><![CDATA[buy]]></category>

		<guid isPermaLink="false">http://blog.econsultant.com/?p=17985</guid>
		<description><![CDATA[Notes from Jeffrey Gitomer&#8217;s Little Red Book of Selling
01. I like my sales rep.
02. I understand what I am buying.
03. I perceive a difference in the person and the company that I am buying from.
04. I perceive a value in the product that I am purchasing.
05. I believe my sales rep.
06. I have confidence in [...]]]></description>
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		<item>
		<title>10 Ways to get Information About Your e-service Strategies</title>
		<link>http://blog.econsultant.com/10-ways-to-get-information-about-your-e-service-strategies</link>
		<comments>http://blog.econsultant.com/10-ways-to-get-information-about-your-e-service-strategies#comments</comments>
		<pubDate>Mon, 20 Apr 2009 05:19:41 +0000</pubDate>
		<dc:creator>eConsultant</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Lists]]></category>
		<category><![CDATA[PMBA]]></category>
		<category><![CDATA[Personal MBA]]></category>
		<category><![CDATA[Ways]]></category>
		<category><![CDATA[feedback]]></category>

		<guid isPermaLink="false">http://blog.econsultant.com/?p=16706</guid>
		<description><![CDATA[Notes from e-service by Ron Zemke
01. Customer surveys
02. Focus groups
03. Employee visit teams
04. Viewing room studies
05. Customer advisory panels
06. User groups
07. Employee surveys
08. Mystery shopping services
09. Toll-free hotlines
10. Benchmarking

See more : The Ultimate Business Reading List
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		<title>Top 5 Computer Manufacturers by Customer Experience Rankings by Forrester Research</title>
		<link>http://blog.econsultant.com/top-5-computer-manufacturers-by-customer-experience-rankings-by-forrester-research</link>
		<comments>http://blog.econsultant.com/top-5-computer-manufacturers-by-customer-experience-rankings-by-forrester-research#comments</comments>
		<pubDate>Fri, 17 Apr 2009 20:17:00 +0000</pubDate>
		<dc:creator>eConsultant</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Data]]></category>
		<category><![CDATA[Lists]]></category>
		<category><![CDATA[Shopping]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[studies]]></category>

		<guid isPermaLink="false">http://blog.econsultant.com/top-5-computer-manufacturers-by-customer-experience-rankings-by-forrester-research</guid>
		<description><![CDATA[
NYTimes has Forrester Research list of computer manufacturers satisfaction numbers.

1. Apple = 80
2. Gateway = 66
3. HP = 64
4. Compaq = 63
5. Dell = 58
Data from Customer Experience Index 2008 Snapshot: PC Manufacturers

Apple Tops PC Customer Service Rankings &#8211; Bits Blog &#8211; NYTimes.com
Forrester Research’s 2008 customer experience index, a survey of some 4,500 consumers, ranked [...]]]></description>
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		<title>10 Ways to Keep Your Customers Happy</title>
		<link>http://blog.econsultant.com/10-ways-to-keep-your-customers-happy</link>
		<comments>http://blog.econsultant.com/10-ways-to-keep-your-customers-happy#comments</comments>
		<pubDate>Wed, 04 Mar 2009 06:03:40 +0000</pubDate>
		<dc:creator>eConsultant</dc:creator>
				<category><![CDATA[Customers]]></category>
		<category><![CDATA[Happiness]]></category>
		<category><![CDATA[PMBA]]></category>
		<category><![CDATA[Personal MBA]]></category>
		<category><![CDATA[Ways]]></category>

		<guid isPermaLink="false">http://blog.econsultant.com/?p=8862</guid>
		<description><![CDATA[Notes from There&#8217;s a Business in Every Woman by Ann M Holmes
01. Focus on your core competencies
02. Look for ways to increase value for your clients
03. Raise the bar
04. Customer service
05. Flexibility
06. Coping with angry clients
07. Take steps every month to nurture the relationship
08. Maintain special client lists
09. Maintain your customer relationships
10. What losing a [...]]]></description>
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		<title>5 Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales</title>
		<link>http://blog.econsultant.com/5-proven-steps-to-connect-with-your-customers-and-dramatically-increase-your-sales</link>
		<comments>http://blog.econsultant.com/5-proven-steps-to-connect-with-your-customers-and-dramatically-increase-your-sales#comments</comments>
		<pubDate>Thu, 08 Jan 2009 00:07:49 +0000</pubDate>
		<dc:creator>eConsultant</dc:creator>
				<category><![CDATA[Book Notes]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[Lists]]></category>
		<category><![CDATA[PMBA]]></category>
		<category><![CDATA[Personal MBA]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Steps]]></category>
		<category><![CDATA[Success]]></category>

		<guid isPermaLink="false">http://blog.econsultant.com/?p=7364</guid>
		<description><![CDATA[Notes from Why People Don&#8217;t Buy Things by Harry Washburn
01. D = DO step
02. R = Repeat step
03. E = Evaluate step
04. A = Access step
05. M = Money step

See more : The Ultimate Personal MBA Reading List
]]></description>
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