Archive for 'Customers' Category


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10 Ways to Keep Your Customers Happy

3 March 2009

Notes from There’s a Business in Every Woman by Ann M Holmes
01. Focus on your core competencies
02. Look for ways to increase value for your clients
03. Raise the bar
04. Customer service
05. Flexibility
06. Coping with angry clients
07. Take steps every month to nurture the relationship
08. Maintain special client lists
09. Maintain your customer relationships
10. What losing a [...]

5 Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales

7 January 2009

Notes from Why People Don’t Buy Things by Harry Washburn
01. D = DO step
02. R = Repeat step
03. E = Evaluate step
04. A = Access step
05. M = Money step

See more : The Ultimate Personal MBA Reading List


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