The Three Stanzas of The Ritz-Carlton Credo

Notes from The New Gold Standard by Joseph A Michelli

01. The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission.
02. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience.
03. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.

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7 November 2009 | Lists, Personal MBA, PMBA | | Trackback | | Stumble it! | View Count : 3096
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