Top 5 Computer Manufacturers by Customer Experience Rankings by Forrester Research
NYTimes has Forrester Research list of computer manufacturers satisfaction numbers.
1. Apple = 80
2. Gateway = 66
3. HP = 64
4. Compaq = 63
5. Dell = 58
Data from Customer Experience Index 2008 Snapshot: PC Manufacturers
Apple Tops PC Customer Service Rankings – Bits Blog – NYTimes.com
Forrester Research’s 2008 customer experience index, a survey of some 4,500 consumers, ranked the PC makers slightly above companies in those other industries but below such perennial headaches as the wireless companies, airlines and credit card issuers.
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